Laptop, GPU, CPU Return Policy

Our Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Standard Product Return Policy (Excludes CPU's, GPU's, Laptops and Desktop Computers)

 Return Requests for NEW (Non-Defective) items must be reported to customer.service@happyhardysllc.com within 30 days of the date of purchase.    

Conditions:

  • Items must be unopened, unused, and in their original packaging with all seals intact.
  • Include all original accessories, manuals and documentation.
  • Non-Returnable if the packaging is opened, damaged, or shows signs of tampering.

Return Requests for DEFECTIVE USED items must be reported to customer.service@happyhardysllc.com within 30 days of the date of purchase.  Upon evidence of a product not functioning as described, the Customer may request a full refund or a replacement (if one is available in stock).  

Conditions:

  • Items must not have been damaged or lost by the Customer.
  • Item must not have been stored improperly or mishandled by the customer
  • If the shipping box is damaged, please provide photos of the damaged shipping container. 

CPU, GPU, Desktop and Laptop Returns

New items must be returned within 15 days of delivery, provided they remain unopened and in their original, sealed packaging.

Conditions:

  • Items must be unopened, unused, and in their original packaging with all seals intact.
  • Include all original accessories, manuals and documentation.
  • Non-Returnable if the packaging is opened, damaged, or shows signs of tampering.

Refunds

  • Contact customer.service@happyhardysllc.com within 15 days of delivery confirmation with your order details.
  • Receive a Return Merchandise Authorization (RMA) number.
  • Return the item using a trackable shipping service at the buyer's expense.
  • Items are inspected within 3-5 business days of receipt.
  • Approved refunds, excluding initial and return shipping costs, are processed within 5-7 business days.

Defective Item Returns

Defective New Items: Covered under the manufacturer’s warranty. Contact customer.service@happyhardysllc.com within 3 days of delivery with photos/videos of the defect to initiate the warranty process. We will provide a prepaid shipping label for defective items, and no restocking fees apply.

Return Costs

 Buyers are responsible for return shipping costs unless the item is defective. No restocking fees apply. Initial shipping costs are non-refundable. See our Shipping Policy for details.

Shipping

We ship to addresses within the contiguous United States.  International shipping and shipping to PO boxes, Alaska, Hawaii or military addresses (APO/FPO) are not available at this time.

Processing Time 

Orders are typically processed within 1-2 business days.  Custom or pre-order items may take 3-5 business days, and we'll notify you via email of any delays.

Shipping Methods and Costs

Standard grounding shipping (3-5 business days) costs are based on location and order weight.  Rates are calculated at checkout.

Contact Us

If you have any questions about our return policy, please contact us.